Privacy Policy

Christchurch Chamber of Trade & Commerce Privacy Policy
Updated 20.07.2026

The Christchurch Chamber of Trade & Commerce ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, become a member, register for events, or contact us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Your name

  • Business name

  • Job title

  • Postal address

  • Email address

  • Telephone number

  • Membership details

  • Event booking information

  • Payment information (processed securely by our payment providers)

  • Information submitted through contact forms

  • Communications between you and the Chamber

  • Website usage information collected through cookies and analytics

How We Use Your Information

We use your personal information to:

  • Process membership applications and renewals

  • Manage your membership

  • Respond to enquiries

  • Organise and administer Chamber events

  • Send event confirmations and reminders

  • Process payments and maintain financial records

  • Provide member services and support

  • Send newsletters, business updates and information about Chamber activities (where you have agreed to receive these or where we have a legitimate interest in doing so)

  • Improve our website and services

  • Meet our legal and regulatory obligations

Marketing Communications

If you have opted in to receive marketing communications, we may send you information about Chamber events, networking opportunities, training, business support and other services that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Your consent

  • The performance of a contract (such as managing your membership)

  • Compliance with legal obligations

  • Our legitimate interests in promoting and supporting the local business community, provided these do not override your rights and freedoms

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences

  • Analyse website traffic

  • Improve website functionality

  • Monitor website performance

You can control or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us operate our website, manage memberships, process payments, deliver email communications or organise events. These providers only process your information on our behalf and are required to keep it secure.

We may also disclose information where required by law or to protect our legal rights.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to authorised officers, committee members and trusted service providers who require access to carry out their duties.

Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory requirements.

When your information is no longer required, it will be securely deleted or anonymised.

International Transfers

Where any of our service providers process personal data outside the United Kingdom, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where appropriate

  • Restrict or object to certain types of processing

  • Request the transfer of your data to another organisation where applicable

  • Withdraw consent where processing is based on your consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Christchurch Chamber of Trade & Commerce

Email: info@christchurchchamber.co.uk

Postal Address: 10 Bridge Street, Christchurch BH23 1EF

If you remain dissatisfied with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.